Phrases

A phrase is a message spoken to your callers: your greeting, your hours, your address, your voicemail message. You type the words and choose a voice. There's nothing to record.

Sidebar → Phone system setup → Phrases

What you'll see

Create a phrase

Change a phrase

Select the pencil on its row, edit the script and select Save changes. The audio is remade, and every menu and voicemail greeting that uses the phrase picks up the new version. The line under the title shows where it's in use.

This is the quickest way to handle seasonal hours: edit one phrase and you're done.

Choose a voice

Select the voice in the editor to open the voice list.

• Select the play button beside any voice to hear a sample. Every sample says the same words, so you're comparing voices rather than scripts.
• Narrow the list by language, gender or accent, or search by name. Select a column heading to sort.
• Choose one and select Select voice.

Basic includes a curated set of twenty professional voices. Pro and Scale open up the full catalogue of several hundred, including the ones marked Featured with a star — the pick of the bunch. On Pro and Scale the list starts filtered to those; turn off Featured only to see everything.

To change the voice that new phrases start with, see Location settings.

Writing scripts that sound good

• Write the way you'd say it across the counter.
• Spell out anything that could be misread: "noon to midnight" rather than "12–12".
• Use commas and full stops where you'd pause.
• Say web addresses the short way: "yourshop.com", not "h-t-t-p-s".
• Aim for under 30 seconds. Split long messages across two keys.
• Use one voice across a location so your menu sounds like one person.

Copy or delete a phrase

Select the copy icon on a row to duplicate it into the same location — handy for a second version with holiday hours.

To delete a phrase, open it and select Delete phrase.

Related

• Menus
• Location settings
• Voicemail