Help
Get help
How to reach us, and what to include so we can answer quickly.
Email hello@retailphone.com and we'll come back to you.
| Your plan | Reply time |
|---|---|
| Basic | Within 24 hours |
| Pro and Scale | Within 4 hours |
What to include
The more of this you can tell us, the faster we can help:
- Your business name and which location the problem is on.
- The phone number that was called.
- Roughly when the call happened, and from what sort of phone.
- What you expected to happen, and what happened instead.
- If you saw an error, the reference code shown with it. It looks like
Ref a1b2c3and points us straight at the record.
Before you write
A few things are quicker to check yourself:
- Troubleshooting covers the most common problems.
- If a change hasn't reached your callers, check the indicator in the sidebar — see When your changes go live.
- If you can't add something, check the plan banner on that screen — see Billing and plans.
If your phones are down and callers can't reach you at all, say so in the subject line and we'll treat it as urgent whatever your plan.