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Glossary
Plain-English meanings for the words used in RetailPhone.
| Word | Meaning |
|---|---|
| Caller ID | The number people see when you call them. |
| Device | A physical phone connected to a line. |
| Disposition | How a call ended: answered, no answer, busy or failed. |
| Extension | A short number for a line. |
| Greeting | The phrase a caller hears first. |
| Line | A phone that rings, with its own voicemail. |
| Location | One shop. |
| Menu | The choices a caller hears and the key for each. |
| Organization | Your business, covering all its locations. |
| Phrase | A message you type that's spoken to callers. |
| Porting | Moving a phone number from one phone company to another. |
| Ring time | How long a line rings before voicemail picks up. |
| Transcript | The written version of a voicemail. |